Location
Gurugram
Job Type
Full-time
Posted
June 18, 2026
Job Description
Job Title: Fresh service ITSM & EM Product Engineer
Location: Gurgaon
Contract Duration: 1 Year
Expected Start: July 2026
Experience Required: 12+ Years
About the Role
We are looking for an experienced Fresh service ITSM Application Support Engineer to manage and support IT Service Management processes using the Fresh service cloud-based ITSM platform. This is an offshore engagement supporting a leading enterprise client in Qatar
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Key Responsibilities
Administer, configure, and support the Fresh service ITSM platform across incident, problem, change, and service request modules Manage end-to-end ITSM workflows, automation rules, SLA policies, and escalation matrices within Fresh service Support Event Management (EM) processes — monitor alerts, correlate events, and ensure timely response to IT events Troubleshoot Fresh service application issues and coordinate with Fresh works support when required Onboar...