Job Description
This role leads the enterprise IT Service Management (ITSM) function with full ownership of the ServiceNow platform as a core operational and service delivery capability. It is responsible for defining and evolving the ITSM strategy, driving platform maturity, and transforming how IT services are delivered across the organization. The position combines hands-on ServiceNow platform leadership with strategic oversight of ITSM processes, governance, automation, and service excellence. It focuses on building scalable, self-service-driven operating models, improving end-to-end service experience, and ensuring ITSM practices are embedded across enterprise systems, teams, and vendors. This leader is accountable for roadmap execution, platform integrity, and continuous improvement aligned with business priorities, SLAs, and compliance requirements.
Key Requirements / Skills:
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