ITSM Operations & Performance Analyst

StarHub is looking for an Operational Analyst to support IT Service Management (ITSM) operations in Petaling Jaya, Malaysia. The role focuses on monitoring operational performance and ensuring service delivery meets contractual obligations.

Key responsibilities include managing Service Delivery Assurance reports, analysing SLA breaches, and ensuring compliance with ITIL processes. The ideal candidate will have a Bachelor's degree in IT or related field, with strong analytical skills and experience in ITSM tools like ServiceNow.