ITSM Process Consultant

Role - Service Management SME (Walk-in)

Years of Experience - 6 to 12 years

Location - Hyderabad

• 
  Key Responsibilities
• :Manage end-to-end ITSM processes (Incident, Problem, Change, Request Management
• )Ensure adherence to SLA, KPI, and service quality standard
• sLead major incident management and escalation handlin
• gDrive root cause analysis and problem management lifecycl
• eManage and maintain CMDB / Asset lifecycle governanc
• eConduct governance calls, service reviews, and reportin
• gDrive continuous service improvement (CSI) initiative
• sCoordinate with cross-functional teams (infra, network, apps
• )Technical Skills
• :ITIL Framework (Foundation / Intermediate
• )ServiceNow / BMC ...