Location
Wrocław
Job Type
Full-time
Posted
June 03, 2026
Job Description
- Lead the planning, development, and deployment of allocated ITSM processes and practices with a focus on operational excellence and service quality.
- Cooperate with other ITSM Process Managers within Service Management Office to foster standardised approach towards Service Management practices within Service Management and Delivery.
- Support capacity planning to ensure the IT organisation will meet the ITSM practice demands and ITSM practice is lean and adequately tailored.
- Define key performance metrics and own the optimisation and enhancements of ITSM processes and practices to ensure performance, scalability, reliability, and compliance.
- Support IT Services' performance investigations to ensure their high availability, reliability, and quality assurance.
- Track latest trends in IT Service Management and technology to drive ongoing improvements and increase the value of ITSM processes and practices.
- En...
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