Location
kuala lumpur
Job Type
Full-time
Posted
June 20, 2026
Job Description
Responsibilities
- Lead and manage the ITSM tools team, ensuring optimal resource capacity, skills readiness, and certification on ITSM platforms (BMC Remedy/Helix).
- Oversee technical implementation by working with project teams to translate requirements into ITSM tool configurations and enhancements.
- Deploy new services and continuous improvements across the ITSM tool ecosystem, ensuring alignment with architectural and operational standards.
- Maintain and upgrade Remedy/Helix environments, including patching, security updates, version upgrades, and platform stability assurance.
- Design and advise on ITSM solutions, providing high‑level architecture, risk assessment, and technical guidance for Remedy/Helix implementations.
- Execute operational tasks such as change request implementation, troubleshooting, incident resolution, and capacity management for sustained performance.
- Maintain comprehensive documentation and r...