Japanese Service Desk Analyst (ICT_TECH CS_2026_03R)

WTW · Japan, Tokyo, Japan

Location

Japan

Job Type

Full time

Posted

June 10, 2026

Job Description

Responsibilities:
Excellence 
Provide technical and general application function and feature support to internal and external clients via phone, email, and customer portals 
Manage, triage, and resolve multiple incoming incidents and service requests by understanding client needs and meeting defined SLAs 
Demonstrate comprehension of the configuration and use of various WTW technologies to support clients effectively 
Assist in developing and improving standardized work processes, tools, and methodologies to enhance quality and customer experience 
Apply efficient support delivery practices, combining structured problem-solving with strong people skills to drive faster and more consistent resolutions 
Document solutions and known issues in the knowledge base, and contribute ideas for innovation and automation to promote a 5-star customer experience
People
Record, process, and manage incidents and service reque...
        

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