Java Application Support L1 (Philippines)

As a Java Application Support L1 , you will provide frontline production support for campaign and enterprise applications in a telco environment. You will manage incidents and service requests, perform basic Java and SQL troubleshooting, contribute to SLA‑driven operations, and collaborate closely with developers, operations, and client stakeholders to maintain smooth and reliable application performance.

What You’ll Do and How You’ll Succeed

Key Responsibilities

• Fully understand the processes and architecture of the campaigns’ end‑to‑end flow.
• Monitor, update, resolve, and execute incident tickets and service requests assigned to you.
• Perform configuration changes, code fixes, and infrastructure‑related adjustments required to resolve incidents or problem records.
• Provide improvement recommendations to enhance system stability and operational efficiency. <...