Job: Case Management Graduate

The FAIS Ombud Graduate Recruitment Programme is a structured 12-month graduate programme designed to develop competent trainee entrants into the labour market. Successful candidates will work under dedicated mentors within the Case Management/Adjudication Department and receive competency-based training in dispute resolution, stakeholder engagement, case evaluation, and adjudication processes within the financial services sector.

Responsibilities

• Facilitate fair negotiations and settlements in dispute resolution
• Engage respectfully with stakeholders involved in cases
• Analyse evidence and arguments objectively during case evaluation
• Adjudicate cases efficiently and manage workload effectively
• Maintain confidentiality and security of case information
• Ensure fairness, impartiality, and ethical decision-making
• Communicate rulings and legal concepts clearly
• Participate in mentorship and comp...