Job Service Rep II

The Department of Family Medical Leave’s (DFML) mission is to implement and run the Commonwealth’s Paid Family & Medical Leave program, which provides income support to Massachusetts workers and their families during significant life events, while partnering with employers to ensure program integrity and compliance. Lead Claims Examiner/Job Service Representative II, who reports to the Management Analyst III, is based in Boston, MA, and is responsible for the following: 1. Supervise and provide day-to-day guidance to a team of JSRI, including workload oversight, performance support, and issue escalation. 2. Facilitate the program integrity of the DFML by ensuring claims filed with the Department of Family and Medical Leave (DFML) are consistent with applicable laws, regulations and policies (M.G.L. Chapter 175M and 458 CMR 2.00) 3. Investigate, analyze and respond to complex claims filed by claimants seeking DFML benefits that have been escalated from the call center and/or internal DF...