job_title - Customer Success Manager - Enterprise

Enterprise Customer Success Manager

About the role: The Enterprise CSM manages the end-to-end journey of enterprise customers after closing, ensuring adoption, integration, and business value across the entire organization.

Key Responsibilities

• Own the relationship from close to operational adoption, building a mutual action plan and structured adoption roadmap.
• Drive deep adoption across all relevant teams and spend categories, ensuring Alaan becomes indispensable.
• Establish and execute a governance rhythm, including Monthly Business Reviews, Quarterly Business Reviews, and Executive Business Reviews.
• Build executive relationships across finance, operations, and the C‑suite, framing value in the customer’s commercial terms.
• Own the value‑realisation story, quantify impact, and use it to anchor renewals and justification for expansion.
• Run continuous discovery to surface new opportunities, retain, ...