Jobber Customer Analytics Management

Elevate customer insights as the Manager of Customer Analytics at Jobber. Drive data-informed strategies that shape the service experience for small businesses.

As a critical member of the Analytics & Insights team, you will manage a diverse team of analysts dedicated to supporting post-sales processes. Your focus will be on leveraging data to deepen understanding of customer journeys, enabling informed decision-making across departments. By fostering collaboration and analytical rigor, you will directly influence the strategies that enhance customer success and retention metrics.

Key Responsibilities: • Manage and mentor a team to deliver analytical insights • Partner across functions to define customer success metrics • Conduct detailed analyses of onboarding and customer engagement • Create decision-support tools for proactive customer management • Lead initiatives to optimize customer lifetime value

Requirements: • Proven leadership in analytics roles • E...