Journey Manager - Post Purchase CX

About Us At Dyson we are encouraged to think differently, challenge convention and be unafraid to make mistakes. We're creative, collaborative, practical and enthusiastic. Join a pioneering company obsessed with solving problems, not just selling products. Push boundaries in customer satisfaction and create service experiences that become benchmarks for the industry. About The Role As a Journey Manager, you will be responsible for designing and optimizing post-purchase customer journeys. Your mission is to build customer trust and confidence to drive loyalty and advocacy. You will ensure competitive, seamless, reliable, and transparent processes and communications across post-purchase omnichannel journeys. You will work cross-functionally with various Customer Function and wider business teams to manage journeys, identify pain points, streamline processes, enhance communications, and proactively resolve journey issues. Key Responsibilities Experience Strategy Design global post-purchas...