Location
singapore
Job Type
Full-time
Posted
June 12, 2026
Job Description
We are seeking an Account Manager to strengthen merchant partnerships through direct engagement, issue resolution, and training on key tools while driving adoption, satisfaction, and retention.
Key Responsibilities:
- Lead direct, in-person interactions with merchant partners across your assigned territory. Conduct regular visits, foster strong relationships, and provide hands-on support.
- Apply the Area Manager framework by planning visits strategically, tailoring discussion points to each merchant’s business, and ensuring every interaction is impactful.
- Handle merchant challenges swiftly or escalate when needed. Partner with Product, Support, and Operations teams to close gaps and prevent recurring issues.
- Train merchants on available tools (Merchant App, Self-Serve Marketing, Insights Portal) to boost adoption and drive stronger business outcomes.
- Collect and share merchant feedback with internal tea...