Junior Customer Service Executive (Customer Care)

What You'll Be Doing

• Be the first point of contact and create a positive, professional impression for every customer interaction
• Engage with customers across calls, WhatsApp, social media, and email in a friendly and solutions‑driven manner
• Provide clear, accurate, and helpful information to enhance overall customer satisfaction
• Take ownership of customer concerns and resolve straightforward issues efficiently
• Apply practical de‑escalation techniques to manage challenging situations with confidence and empathy
• Represent the brand professionally by responding to Google Reviews and customer feedback
• Turn positive experiences into strong customer relationships through thoughtful engagement
• Maintain accurate and timely records of all interactions in the CRM system

What Makes You a Good Fit

• Minimum SPM or equivalent (Diploma in related field is a plus)
• 0–2 ye...