Junior Customer Support Specialist - all genders welcome

Your Mission

We are looking for a proactive, resilient, and growth-minded Junior Customer Support Specialist who wants to do more than just close tickets. Located directly at our fast-paced warehouse in Berlin, you will be the vital link between our customers, logistics, and internal teams.

In this role, you will ensure our B2B customers receive world-class support. This goes far beyond traditional customer service: You will act as a strategic hub and operational problem-solver. You will take immediate ownership of complex B2B customer escalations, manage high-value communication channels professionally, and actively drive a major operational project: transitioning our ticketing infrastructure to Odoo across various departments.

Your Impact

• Frontline Excellence: You handle urgent tickets, incoming phone calls, and immediate customer reclamations with maximum professionalism, ensuring timely and empathetic solutio...