Location
Mexico City
Job Type
Full-time
Posted
June 03, 2026
Job Description
**Who We Are**
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
**The Role**
As an Incident Request & Knowledge Manager at Kyndryl, you’ll be responsible for the operational governance and coordination of Incident Management, Major Incident Management, Request Management, and Knowledge Management practices. In this role, you ensure consistent handling of service disruptions and service requests while enabling effective knowledge reuse to improve resolution speed, service quality, and user experie...
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
**The Role**
As an Incident Request & Knowledge Manager at Kyndryl, you’ll be responsible for the operational governance and coordination of Incident Management, Major Incident Management, Request Management, and Knowledge Management practices. In this role, you ensure consistent handling of service disruptions and service requests while enabling effective knowledge reuse to improve resolution speed, service quality, and user experie...
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