Junior Manager - Member Enablement

Bellville, South Africa | Posted on 04/03/2026

We are seeking a JuniorManager: Call Centre & Aftersales to bring structure, stability and operational discipline to a high-volume, member-facing service environment.

This role sits between Team Leaders and senior leadership, ensuring smooth day-to-day operations while protecting service quality and member trust. You will oversee Call Centre and Aftersales performance, manage escalations, track operational KPIs and strengthen processes to maintain efficient service delivery.

Your core objective is to ensure operational consistency so the broader business can continue progressing confidently.

Key Responsibilities

• Oversee daily Call Centre and Aftersales operations to ensure stable service delivery
• Ensure SLA adherence across calls, tickets and escalations
• Monitor service volumes, backlogs and operational risks
• Own and track operational KPIs (SLA, qual...