Location
Pensacola
Job Type
Full-time
Posted
July 06, 2026
Job Description
Job Title: Junior Quality Control Specialist
Location: Pensacola, FL or Winchester, VA
Type: Contract
Compensation: Negotiable
Work Model: Hybrid – onsite and remote
Hours: 40 hrs a week
Responsibilities
• Monitor, document, and evaluate interactions to ensure service consistency, regulatory compliance, and determine service quality
• Provide and document feedback to team members and leadership through standardized tools
• Identify team member and peer areas of improvement and provide prompt recognition of positive performance
• Identify and report situations/patterns of activity indicating potential fraud or abuse
• Identify and report training, procedural, and automated systems issues and/or concerns
• Assess the impact of process and procedural changes on member service quality
• Maintain, apply, and communicate knowledge changes and new trends in quality system...
Location: Pensacola, FL or Winchester, VA
Type: Contract
Compensation: Negotiable
Work Model: Hybrid – onsite and remote
Hours: 40 hrs a week
Responsibilities
• Monitor, document, and evaluate interactions to ensure service consistency, regulatory compliance, and determine service quality
• Provide and document feedback to team members and leadership through standardized tools
• Identify team member and peer areas of improvement and provide prompt recognition of positive performance
• Identify and report situations/patterns of activity indicating potential fraud or abuse
• Identify and report training, procedural, and automated systems issues and/or concerns
• Assess the impact of process and procedural changes on member service quality
• Maintain, apply, and communicate knowledge changes and new trends in quality system...
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