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Junior Supporter ITSD - Danish Speaker - Gdańsk

Arla foods · Gdańsk, Pomeranian Voivodeship, Poland

Location
Gdańsk
Job Type
Full-time
Posted
June 27, 2026

Job Description

How you will make an impact

As part of our IT support team, you'll handle 1st and 1.5-level support, guiding users through issue resolution and ensuring smooth operation of systems and devices. You’ll troubleshoot remotely using SCCM, document requests in the ITSM tool, and collaborate with higher-level teams for complex issues. You'll also help identify recurring problems and suggest improvements.

Key responsibilities:

  • Provide end-user support and remote troubleshooting

  • Prioritize and manage multiple tickets simultaneously

  • Act as an escalation point for urgent IT incidents

  • Suggest process improvements based on recurring issues

  • Record and escalate unresolved problems using ITSM tools

    • What will make you successful


    We're looking for someone with strong communication and problem-solving skills, a proactive mindset, and the ability to thrive in a dynamic support environment. Fluency in ...

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