客戶服務助理 Customer Services Representative/ Assistant Officer, CS

Job Responsibilities

• Provide customers with high-quality customer hotline services and answer inquiries through telephone and digital channels
• Complete daily work professionally according to pre-set work processes
• Record and follow up on customer inquiries
• Actively learn and master the latest product and service knowledge to provide customers with the best solutions

工作職責

• 為顧客提供優質的客戶熱線服務，解答電話和數碼化渠道的查詢
• 依據預先設定的工作流程，專業地完成日常工作
• 記錄並跟進客戶查詢
• 積極學習並掌握最新的產品和服務知識，為客戶提供最佳的解決方案

Requirements

Job Requirements
 

• HKCEE/ HKDSE or above
• Good written and spoken skills in English, Cantonese and Putonghua
• Strong with customer services skills, telephone manner and communication skills
• At least 1 year customer service / contact centre experience

工作要求