Location
cape town
Job Type
Full-time
Posted
June 11, 2026
Job Description
Job Description
Graylink is a leading technology provider delivering innovative recruitment and talent software solutions to private corporate and public-sector customers and we are growing!
We are looking for a strategic, relationship-driven Senior Account Manager to join our Customer Success team. This is not a sales role. Instead, you will focus on building long-term partnerships, ensuring customer success, and driving value for a portfolio of medium to enterprise-level clients.
Duties And Responsibilities
- Manage a portfolio of medium to enterprise customers, ensuring hands-on oversight and engagement.
- Ensure customers realise full ROI from graylink’s ATS software through proactive support and value alignment.
- Partner with customers to deeply understand their recruitment goals and align tailored solutions to meet their evolving needs.
- Monitor customer health metrics and proactively address risks or signals of pote...