Location
Harrogate
Job Type
Full-time
Posted
June 20, 2026
Job Description
Job Description
The Key Account Manager / Client Success Manager will be responsible for managing strategic client relationships within the maintenance department, ensuring successful delivery against contractual commitments, KPIs, and service expectations. The role will act as the key interface between clients and internal teams, driving client satisfaction, managing escalations, identifying growth opportunities, and supporting business development initiatives.
Job Requirements
The Key Account Manager / Client Success Manager will be responsible for managing strategic client relationships within the maintenance department, ensuring successful delivery against contractual commitments, KPIs, and service expectations. The role will act as the key interface between clients and internal teams, driving client satisfaction, managing escalations, identifying growth opportunities, and supporting business development initiatives.
Job Requirements
- Act as the primary point of contact for key client accounts within the Maintenance department.
- Build, develop, and maintain strong strategic relationships with prospects, clients and key stakeholders.
- Develop a deep understanding of client operational requirements, business objectives, future needs and potential commercial opportunities.
- Conduct regular client reviews and maintain proactive communication to ensur...