Key Account Manager (Operations)

Job Title: Key Account Manager (KAM) - Manpower industry experience is must

Location: Gurgaon

Company: Innovision Limited

Role Summary

Innovision Limited is hiring a Key Account Manager to manage key client accounts, ensure high-quality service delivery, drive contract renewals, and coordinate with internal teams across Security, Facility Management, and Manpower Outsourcing services.

Key Responsibilities

1. Client Relationship Management

• Maintain strong client relationships with 90%+ satisfaction.
• Resolve escalations within 48 hours.
• Conduct regular meetings and feedback reviews.

2. Contract Renewal & Retention

• Achieve 95%+ contract renewal rate.
• Maintain quarterly client retention of 90%.
• Identify upselling/cross-selling opportunities.