Key Account Manager

The Key Account Manager is responsible for managing and growing a portfolio of high-value, strategic clients within the U.K., North America and other key markets such as Germany. This role requires a blend of relationship management, strategic account planning, sales performance management, and internal team coordination to ensure exceptional client satisfaction, retention, and market expansion.

Key Responsibilities

1. Strategic Account Management & Growth

Develop, maintain, and expand deep, long‑lasting trust relationships with key clients and travel agents (e.g., Audley, German Market). Except Trailfinders and French Market.

Serve as the primary point of contact for strategic partners acting as the key interface between the client and internal EXO teams.

Identify opportunities for account growth, including upselling, cross‑selling, and new business pitches, particularly for high‑end and custom luxury products.

Develop and impl...