Key accounts controller

The Person: Matric. Must be fluent in Mandarin (non-negotiable). Tertiary qualification a strong advantage. Minimum 3 to 5 years customer service or administrative support experience. Logistics or warehousing background preferred. Must be able to start immediately. Familiarity with warehousing, freight or logistics operations, an added advantage. Excellent Excel skills. The Job: Customer Service & Query Handling Answer inbound phone calls and walk-in queries from existing customers. Handle routine questions on pricing, service availability, delivery status, and account queries. Log customer interactions in the system and elevate complex issues to the BDM. Quote Preparation Support Assist the BDM with preparing customer quotes. Track active quotes and follow up with customers on pending ones. Co-ordinate with Head Office when non-standard pricing or rate approvals are needed. Account Administration Maintain accurate customer records, contact details, and account information. File custom...