Location
kuala lumpur
Job Type
Full-time
Posted
July 02, 2026
Job Description
Responsibilities
- Develop and execute regional key customer service strategies, focusing on industries such as Finance, Government, ISP, and Internet sectors.
- Analyze customer, competitor, and partner landscapes to identify key service opportunities and strategic focus areas.
- Improve customer satisfaction by developing and implementing structured strategies and action plans.
- Manage customer service operations, including handling key issues and driving continuous service improvement initiatives.
- Oversee installed base management and support maintenance service renewals.
- Coordinate regional customer service activities and ensure effective resource allocation to support frontline operations.
- Build and develop the customer service organization, including capability frameworks, training programs, and talent development initiatives.
- Enhance service delivery capabilities through structured enablement an...