Location
dubai
Job Type
Full-time
Posted
June 11, 2026
Job Description
We’re Hiring: Knowledge Champion
Are you passionate about structuring information, driving operational excellence, and enabling teams with the right knowledge at the right time? We’re looking for a Knowledge Specialis t to take ownership of our end-to-end Knowledge Management (KM) ecosystem across multiple accounts and lines of business
Key Roles & Responsibilities
Knowledge Base Management & Governa
- Own and manage the full knowledge lifecycle across multiple entities and LO
- Ensure all knowledge articles are accurate, approved, version-controlled, and published within SL
- Maintain structured taxonomy and tagging for seamless access across channels (voice, WhatsApp, chatbot, CR
- Identify knowledge gaps through analytics, QA insights, and agent feedback
- Enforce governance standards including review cycles, archiving, and risk tracking (RAID++ log