Location
Cebu City
Job Type
Full time
Posted
July 01, 2026
Job Description
Overview of the Role
The Level 1 IT Support serves as the first point of contact for users seeking technical assistance with software applications, hardware, and IT-related issues. This role involves troubleshooting, diagnosing problems, and providing solutions to ensure a seamless user experience. The role will possess strong communication skills, a customer-centric approach, and a basic understanding of IT concepts.
Main duties include:
- Installing and configuring hardware, software, systems, networks, printers, and scanners.
- Diagnosing and troubleshooting hardware, software, and network issues.
- Monitoring and maintaining computer systems and networks.
- Setting up accounts for new users.
- Repairing and replacing equipment as needed.
- Testing new technology.
- Maintaining desktops, laptops, printers, and peripherals.
- Performing routine maintenance, updates, and backups....