Location
Riyadh
Job Type
Full-time
Posted
June 05, 2026
Job Description
Position Summary
We are looking for a motivated and customer-focused L1 IT Support Engineer fluent in Arabic to serve as the first point of contact for all IT-related issues. The candidate will be stationed on-site at the client location, providing direct support to Arabic-speaking end users, engaging with both IT teams and business stakeholders, ensuring timely resolution of incidents and service requests while delivering excellent customer service.
Key Responsibilities
End-User Support
- Act as the first point of contact for IT support in person, via phone, email, chat, and ticketing system in Arabic and English.
- Stationed on-site at the client location, providing face-to-face and remote assistance — engaging directly with both IT teams and business stakeholders.
- Log, cate...