L1 Network Support & Monitoring – Junior (Philippines)

As a Junior L1 Network Support & Monitoring professional, you will help maintain around‑the‑clock network availability by monitoring alerts, performing basic troubleshooting, and escalating issues when needed. This entry‑level role offers an opportunity to build your networking skills while supporting the client’s NOC.

What You’ll Do and How You’ll Succeed

• Alert monitoring & ticketing: Monitor network alerts, create tickets, and classify incidents by severity. Follow escalation processes to ensure unresolved issues move to senior team members.
• Basic troubleshooting & support: Perform first‑response troubleshooting on network devices and connectivity issues under guidance. Assist with maintaining printers, scanners, and desktop hardware.
• Network maintenance assistance: Support upkeep of LAN/WAN links, remote access, and VPN servi...