L1 Service Desk Engineer-Dispatcher

SUMMARY

The Help Desk Engineer will be a primary resource for “level 1” monitoring/technical support of the company customers. Inbound technical support (service desk) for managed service clients is a primary responsibility. This role is also responsible for assisting in the daily dispatch of service requests by both monitoring and managing incoming client requests. This includes the assignment of service tickets, escalations, status updates along with client and staff follow up.

Basic troubleshooting skills and familiarity with Windows Operating systems and maintenance principles is a must. Experience with hands-on support, focused on routine technical support and proactive management/maintenance of systems is also key. This position is external customer facing, so communication and customer service skills are extremely important. A successful Help Desk Engineer will beco...