Location
hyderabad
Job Type
Full-time
Posted
July 01, 2026
Job Description
This is a remote position.
Position Summary
Lead a team of Support Engineers, Help Desk Technicians, and Service Desk Analysts.
Serve as the highest escalation point for complex technical incidents.
Remain hands-on with Microsoft 365, Azure, Active Directory, End User Computing, Cloud Platforms, Networking, and Collaboration Tools.
Drive service excellence, SLA achievement, customer satisfaction, and continuous improvement.
Key Leadership Responsibilities
Manage daily operations of the support organization.
Conduct 1:1 meetings and performance reviews.
Coac...