L2 Service Desk Specialist: Advanced Tech Support

Connext is looking for a Tier 2 Service Desk Specialist in Colombia. The ideal candidate will provide advanced technical support, working closely with Account and Customer Success Managers to resolve complex issues and enhance service efficiency. Responsibilities include diagnosing recurring problems, creating knowledge-base articles, and delivering support through various methods. Strong experience in Windows and Linux environments, as well as communication skills in English, are required for success in this role.
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