L2 Support Engineer, Alpha (Remote) - $60,000/year USD

Educational support systems are struggling under mounting complexity as demands from students, families, and institutions accelerate. Institutions increasingly require real-time, AI-powered responses spanning learning platforms, student information systems, devices, and operational processes. Yet most teams remain hampered by disconnected tools, manual handoffs, and fragile workflows that crumble when tested in practice.

We address this challenge through a radically different approach: AI-enhanced cyborg agents functioning at the heart of a dynamic education environment. In this position, you will influence how the system evolves. Each resolution refines future automation, each root cause investigation shapes process and policy, and each outlier you decode improves outcomes for thousands of learners and staff.

This is direct, production-level problem resolution within a service context. You will investigate unclear, multi-party failures spanning learning tools, SI...