L3 Support Engineer (Python & MongoDB)

L3 Support Engineer (Python & Mongo DB)

At Capgemini, the L3 Support Engineer (Python & MongoDB) operates as a senior technical escalation point, ensuring the stability, performance, and continuous improvement of critical production systems. This role combines deep technical expertise with a strong ownership mindset, enabling rapid resolution of complex issues while driving long-term reliability and optimization initiatives.

As a mid-to-senior professional, you are expected to work autonomously, influence technical decisions, and collaborate cross-functionally to elevate service quality and operational excellence.

Responsibilities & Scope

• Act as the final escalation point (L3) for complex incidents affecting Python-based applications and MongoDB environments.
• Lead root cause analysis (RCA) efforts and implement sustainable fixes to prevent recurrence.
• Ensure high availability and performance of production systems throu...