LA Industrial Scanners Specialist Support Engineer

Datalogic · Monte San Pietro, Emilia-Romagna, Italy

Location

Monte San Pietro

Job Type

Full-time

Posted

July 08, 2026

Job Description

Job Description

The role supports the Level 3 Technical Support organization by managing complex customer escalations and developing project‑specific software solutions for Logistic Automation systems.

The role represents an important growth opportunity for engineers who want to deepen their technical expertise in real customer environments, steadily increase ownership, and act as a technical bridge between customers, support teams, and development functions.
Key Responsibilities

Technical Escalation Management
Support the handling of complex technical escalations coming from customers and Field Engineers, progressively taking increased ownership based on experience

Analyze software malfunctions in production environments to identify root causes and propose corrective actions

Contribute to the definition and implementation of workarounds or stabilizing solutions under guidance when needed
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