LATAM Technical Support Engineer - SaaS & API Troubleshooting

A tech company in Mexico is seeking a Product Support Engineer to join their support team. The role involves resolving customer technical issues, troubleshooting software and hardware, and managing support tickets. Ideal candidates should have a Bachelor's degree in IT, 8+ years of relevant experience, and fluency in English and Spanish. Strong analytical and communication skills are a must, along with a customer-focused approach. The company offers significant growth potential and an industry-leading compensation package.
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