L&D Specialist - Operations

As our Learning & Development Specialist in Manila, Philippines, you will play a key role in delivering consistent, high-quality training for our operations teams. This role is ideal for someone who excels at facilitation, enjoys working with new hires, and can confidently pick up existing programs and deliver them repeatedly as part of structured onboarding cycles.

You will help build and maintain a strong learning culture by ensuring every new team member feels welcomed, supported, and set up for success from Day One.

Responsibilities

Training Ownership & Delivery

• Lead recurring onboarding and foundational training sessions for new hires.

• Deliver established training programs consistently and accurately across multiple cohorts.

• Facilitate learning across various modalities: in‑person, virtual, and on‑the‑floor coaching.

• Create an engaging and welcoming environment for new hires an...