Lead, 24/7 Multichannel Contact Center Operations

Cognizant is seeking a Team Manager for their multi-channel contact center in Kuala Lumpur. The ideal candidate will be responsible for leading teams across voice, chat, and email operations, ensuring compliance with company policies, and delivering on KPIs.

Applying requires 6+ years in contact center operations and 3+ years in a leadership role. The position mandates strong communication skills in English, as well as expertise in telephony and CRM tools. This role operates on a 24/7 rotational shift schedule.