Lead Agent - Custom Brokerage, Distribution & Transcon

Expeditors · Surabaya, East Java, Indonesia

Location

Surabaya

Job Type

Full-time

Posted

June 17, 2026

Job Description

Job Description
Ensure smooth and timely process flow for shipments
Ensure accurate and timely client billing
Understand all the elements of Ocean Export/Import DLSOP in Indonesia and correctly interpret this information to fulfill our customers’ instructions and expectations
Ensure accurate and timely data entry into our operating system
Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements
Understand department process flow, constantly looking for areas of improved efficiency
Overseas communications, timely responses to emails and requests (internal and external)
Utilize all technology tools available in the company to perform customer service and operations duties
Transpose customs declaration information from documents, or other sources into ...
        

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