Lead Agent - Customer Service & Reporting Specialist

Expeditors · Ho Chi Minh City, Ho Chi Minh City, Vietnam

Location

Ho Chi Minh City

Job Type

Full-time

Posted

June 21, 2026

Job Description

Job Description
The Account Operations & Reporting Specialist will support the management of Global account by overseeing operational performance, providing reporting and insights, and ensuring a high level of customer experience. This role works closely with internal operations teams and the customer to ensure smooth execution and continuous service improvement.
Position Reports To: Manager - Order Management. 
Key Responsibilities
1. Customer Experience:
Support Monthly and Quarterly Business Reviews with the customer.
Assist in implementing customer strategic initiatives and operational improvements.
Coordinate with internal teams to ensure service expectations are met.
Share market updates, best practices, and improvement opportunities with stakeholders.
Support customer visits and operational meetings when required. 
2. Reporting & Data Analysis:
Prepare...
        

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