Lead Barista, Ralph's Coffee, 5th Ave

Position Overview

The Hospitality Lead Barista oversees process and product to ensure that exceptional luxury service standards, product/brand expertise, and hospitality are consistently communicated to all customers through all customer contact points, including in-person and over the telephone. The Hospitality Lead Barista will be responsible for hospitality services as it relates to in-store client experience and be responsible for supporting the achievement of minimum monthly sales goals.

Essential Duties & Responsibilities

* Ensure clients receive the highest level of quality service in all points of contact: in the store, over the phone, and via electronic communication * Oversee the processes and product that support guest kitchen and client experiences, including but not limited to food and beverages, flatware and dishware maintenance, support facilities, and store uniform maintenance. * Bring to life a luxury shopping environment by delivering our services as n...