Document all process, workflow and system gaps and implement fixes
Work with compliance/risk to address “open issues” and formalize follow-up and sign off process
Implement and manage in house REO settlement operation initiatives.
Implement and maintain strategies which will help the company manage a high volume of production without errors
Manage productivity requirements and implement strategies to improve production.
Focus on the needs and expectations of internal and external customers. Manage customer expectations and improve performance by working through process and product deficiencies.
Use customer feedback and quality performance results to champion changes in personnel, processes, or technology to deliver excellence in the settlement function.
Manage quality performance and turn-around-times for each settleme...
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