Location
moncton
Job Type
Full-time
Posted
July 09, 2026
Job Description
Join Grand & Toy as the Customer Care Manager, leading a hybrid team to deliver exceptional service across Canada. Drive operational excellence and customer satisfaction.
In this role, you will lead the Customer Care function, developing a high-performing team of Canada-based agents and offshore partners. You’ll manage escalations, optimize workflows, and use data to inform key decisions. Collaboration with other departments, including Sales and IT, is essential to ensure smooth operations.
Key Responsibilities:
• Oversee and mentor Customer Care agents across Canada
• Handle escalations to improve customer satisfaction
• Streamline processes and remove inefficiencies
• Track and analyze service metrics for performance
• Partner with teams to ensure seamless order execution
Requirements:
• 5+ years in customer care management
• Customer-focused with a results-driven mindset
• Proficient in using metr...
In this role, you will lead the Customer Care function, developing a high-performing team of Canada-based agents and offshore partners. You’ll manage escalations, optimize workflows, and use data to inform key decisions. Collaboration with other departments, including Sales and IT, is essential to ensure smooth operations.
Key Responsibilities:
• Oversee and mentor Customer Care agents across Canada
• Handle escalations to improve customer satisfaction
• Streamline processes and remove inefficiencies
• Track and analyze service metrics for performance
• Partner with teams to ensure seamless order execution
Requirements:
• 5+ years in customer care management
• Customer-focused with a results-driven mindset
• Proficient in using metr...
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