Location
london
Job Type
Full-time
Posted
June 29, 2026
Job Description
Job Title
Lead Customer Success Manager
Salary
Not Disclosed + Equity
Company Description
LightWork AI is a London-based property technology startup building an autonomous AI operating system for property management, currently scaling with a growing portfolio of UK clients and closing its largest enterprise deals to date.
Job Description
As Lead Customer Success Manager at LightWork AI, you will build the CS function from the ground up. You’ll own the end-to-end post-sale journey for Felicity, an autonomous AI agent. This player‑coach role focuses on driving deep adoption and change management within the UK property sector to ensure AI delivers real‑world value.
Location
London, UK
Why this role is remarkable
- Build a CS function from scratch at a high‑growth AI startup rather than inheriting a legacy process or existing org chart.
- Solve complex change management pro...
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