Lead Customer Success Manager Order-to-Cash

The Position

At Roche Diagnostics, we are redefining the global customer journey through integrated end-to-end supply chain and operational excellence. Our team focuses on driving consulting excellence across our commercial affiliates and regions, establishing global best practices, and enhancing visibility and performance across the affiliate network. By utilizing data, process insights, and IT systems, we collaborate within the O2C Customer Journey / Value Stream Committee to support portfolio prioritization, roadmap definition, and strategic decision-making that delivers real impact and measurable results across our division.

We are seeking a Lead Customer Success Manager Order-to-Cash to step into a pivotal, high-impact role. In this position, you will act as a trusted strategic advisor and sparring partner to our senior executive leadership and O2C Value Stream representatives. You will conduct high-impact consulting engagements, identify strategic efficien...