Lead Data Support Analyst to lead a team of analysts supporting critical data workflows and act as a key liaison between business users, data engineering, and reporting teams for our financial services client downtown Toronto.

S.i. Systems · Toronto, Ontario, Canada

Location

Toronto

Job Type

Permanent

Posted

March 14, 2026

Job Description

WHAT YOU WILL DO 
Lead and mentor a team of data support analysts, ensuring timely and accurate resolution of support tickets, data issues, and platform concerns
Take a hands-on role in quickly diagnosing and resolving data load failures, access issues, and reporting anomalies across Snowflake, Sigma, and related tools
Monitor daily data health checks and ensure smooth operation of scheduled pipelines and report refreshes
Serve as the primary escalation point for complex or urgent data issues that require cross-functional coordination or deep technical analysis
Work closely with reporting analysts and business users to investigate discrepancies and ensure end-to-end data reliability
Collaborate with data engineering team to identify root causes of recurring issues and contribute to preventative solutions
Maintain clear documentation, runbooks, and dashboards to track incidents, support patterns, and resoluti...
        

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