Lead Deskside and Service Desk Operations

Join Tata Consultancy Services as a Deskside and Service Desk Lead in London, ON. Utilize your extensive experience to oversee efficient IT service delivery and team management.

With TCS, you will lead a team of Service Desk analysts while ensuring high-quality support and service metrics reporting. The role requires overseeing IT infrastructure issues, managing service requests, and providing training for your team. Strong hands-on problem-solving abilities and excellent communication skills are essential to excel in this position.

Key Responsibilities: • Lead and manage Service Desk and Deskside analysts • Ensure accurate tracking of service desk performance metrics • Handle incident, problem, and service requests using ServiceNow • Provide onsite IT support and manage service operations • Coordinate device lifecycle from procurement to retirement

Requirements: • 5-18 years in IT service management • Experience with ITIL and ITSM best practices • Proficient...