Lead Director, Customer Experience (CX) Advocacy & NPS Improvement

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

**Lead Director, Customer Experience (CX) Advocacy & NPS Improvement**

CVS Health is on a journey to becoming the most consumer-centric health company and creating engaging and seamless experiences for members, clients, and colleagues.

As a Lead Director of CX Advocacy & NPS Improvement within our Business Technology Solutions & Services (BTSS), you will play a critical role in managing the end-to-end member experience improvement program for Aetna's Commercial business. You will work with leaders across Aetna and CVS Health...